Our office is unstaffed on weekends and outside of regular business hours.
If you have not booked on-call support for your event, we CANNOT guarantee immediate support.
In urgent cases, please proceed as follows:
- Check the FAQ and keyword search to see if you can find any solutions there to resolve the issue on your own: https://support.openslides.com/help/en-gb
- Send an email to notfall@openslides.com
Please provide as much detail as possible:- Subject: Emergency
- Instance: xxx.openslides.com
- Contact person and phone number
- Urgency:
- Critical: Event workflow is blocked; immediate assistance required
- Urgent: Event workflow is not yet blocked, but should be resolved within x hours
- Important: Event workflow is not blocked, but the issue should be resolved and cannot wait until the next business day
- Problem report, with a screenshot if applicable
- For Priority 1 and 2 issues, please also call the following number: +49 541 33508 520
Important: If you have not booked on-call support for your event, we CANNOT guarantee immediate support.
Unscheduled support outside of business hours will be billed as follows:
For requests for application support via email or phone through the above-mentioned emergency channels, we charge 500 EUR/hour for every hour or portion thereof on weekends and outside of core business hours.